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FAQ

Frequently asked questions, please read down below before you contact us.

Shipping

The shipping time varies, but we try to keep it within 1-3 days, note that delays can occur due to the virus.For orders outside of Sweden, the shipping time might be delayed by one week.
Shipping cost is 62kr in sweden, and 200kr for the rest of the world. Free shipping on orders over 600kr (only Sweden) Note that the process time is not included (1-3 days)

How do I know that my order has been shipped?

Once your order has been shipped you will be notified by email. The order usually arrives 1-3 working days after receiving the email.

How do I make a return?

When recieving your package you have 14 days to decide if you want to keep the product or not. If you decide to return the product you will be responsible for the shipping cost. 


The products must have their original packaging and contain everything that followed in the delivery. You are not allowed to return a product that has been used, is dirty or has been washed. If any of the products are soiled or do not match the criterias above, the refund will not be a 100%. PLEASE NOTICE Custom made orders (for ex initial ring and initial drops) can not be returned


To return a product, use the contact form on our website or send us an email at byanastasia.info@gmail.com


Note that shipping fees will not be refunded.

If you make a return and the final cost is no longer over 600SEK, we will charge you the shipping cost. Includes orders where free shipping codes have been used.

Unclaimed Package

A package can be held at a post office for 14 days until being returned to us. Unclaimed packages will be repaid, excluding a fee of 82kr to cover expenses that may apply when being returned to us.

 

Contact us

How can we help you?

If you have any questions about your order, or our products feel free to contact us. We will respond to you as fast as  we possibly can. It usually takes 24h, but during stressful periods it can take up to 72h.

 

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